Q: How long will it take to get my jewelry?
A: Please allow two to four weeks, after email confirmation and receipt of payment, for delivery. Each piece is made to order, in the order received. Your shipping choice will determine how long it will take to arrive after it is made. For example, shipping by FedEx Ground may take 3-5 business days, but it will still take us a week or two to make your custom jewelry.
Q: I need to have my order filled faster than that. My friend’s birthday is next week!
A. If you need the order in less than 2 to 4 weeks, choose FedEx 2-day or Overnight shipping. You will be charged for actual shipping cost and an extra Rush fee to jump your order next in line. Your order will NOT get there the day after you order, but we get your order to you in 2 days to a week.
Q: I gave you the wrong Birth information!
A: If we make a piece of jewelry but the birth information given us is wrong, we will remake the necklace for a small charge. Essentially, we’ll need to start over again from scratch. Send the jewelry back along with the new information.
Q: What is your Guarantee?
A: In these times of uncertainty, it can be a difficult decision to purchase jewelry online or by mail order. Wandering Star is committed to impeccable customer service. Your jewelry purchases have a full money-back satisfaction guarantee.
- If your jewelry has a manufacturing defect, such as a bad clasp, we will fix it for free.
- If you receive your jewelry and there is an error in processing your order, we will fix it for free.
- If you receive your jewelry and it doesn’t fit, we will fix it but you will be responsible for any upgrades in length or clasp.
- If you receive your jewelry and don’t like the color or sun or some little detail, we will restring it for the repair fees mentioned below.
- If you receive it and hate it, send it back for a full refund, although we guarantee this won’t happen!
Please read our breakage policies below.
Products purchased on ebay.com do NOT come with a money-back refund. All ebay sales are final.
Q: I snagged my bracelet and it broke. Can you fix it?
A: We will repair jewelry that breaks due to accidents for a small charge that includes shipping & handling. Fill out this form and send back the pieces in the original box or a padded envelope with your name, address, and birth information.
Q: My necklace just fell apart…I didn’t pull it or anything!
A: Occasionally a bracelet may mysteriously fall apart – we call that “loving it to death.” If you have been wearing the jewelry frequently, please include the restringing fee. If there is a problem with the way the jewelry was manufactured, we will repair it for free. Click here to start the repair process.
…and sometimes one design may have done its job. You can always have it remade into a new design!
